9-1-1 What to do

What to Do When You Call 9-1-1

Call 911 immediately for any event that is in progress and is potentially threatening to life or property. This includes, but is not limited to, medical problems, suspicious persons or activities, fire emergencies, and verbal or physical disturbances.

All other non-emergency requests for service (delayed incidents, noise complaints, parking violations, animal problems, found property, etc.) should be directed to our administrative line at 512-753-2108, which is answered 24/7.

Things to Keep in Mind

When calling 911, remember to:

  • Remain calm
  • Speak clearly
  • Listen to all instructions
  • Answer all questions completely

The 911 Telecommunications Operator (TCO) that answers the line may have many questions to ask depending upon the nature of the problem. It is very important for them to obtain as much information as possible, in the interests of responder safety or to provide the correct level of medical response. If the Telecommunications Officer asks you to stay on the line until responders arrive, please do so! This will assist them in keeping the police or rescue squad updated as the situation you are reporting unfolds, or enable the TCO to give you instructions to follow prior to emergency responder arrival.

For example, when an armed robbery occurs, the 911 call-taker alerts the appropriate dispatcher immediately of the incident in order to activate the police response. While en route, the officers will need to know the physical description of the suspect, their method and direction of travel, what type of weapon was used or displayed, and any other pertinent information that may assist the police in capturing the suspect. The call-taker will keep the caller on the phone until the officers arrive on the scene.

Your cooperation is a key element in resolving any emergency that you may have!