9-1-1 Jobs

SM 9-1-1 Console Picture June 2022

Communications Application Process

Thank you for your interest in the San Marcos Police Department! Our Telecommunications Operators (TCOs) are an integral part of Public Safety in the City of San Marcos, so our hiring process is more extensive than for many other civilian positions.

Texas Commission on Law Enforcement TCOLE is a regulatory State agency that establishes and enforces standards to ensure the people of Texas are served by highly trained and ethical law enforcement, corrections, and telecommunications personnel. In the state of Texas, 9-1-1 Telecommunicators are recognized as first responders and must obtain a TCOLE Telecommunicator License through TCOLE when employed as a Telecommunicator and performing Telecommunicating duties. Agencies in Texas must confirm applicant qualifies to obtain a Telecommunicator License through TCOLE prior to employment. TCOLE Licensing requirements and disqualifiers are separate and in addition to agency-specific requirements and disqualifiers. 

Starting Pay Rate with NO Experience 

  • $23.71/hour
  • Additional Base Pay for each year of Direct Experience

Hiring Incentives

  • $5,000 sign-on incentive for TCOLE Licensed Telecommunicators
  • $2,500 hiring incentive for other qualifying applicants

Shift Differential

  • $125.00/month Evening Shift
  • $225.00/month Midnight Shift

Hiring Process Steps

Each step must be successfully completed in order to progress to the next:

  1. Application: Please click here to check City of San Marcos Jobs for an opening
  2. Information Session- Virtual Link Sent to Applicants to View
  3. Critical Computer Testing- In-person, Virtual Option Coming Soon
  4. Formal Interview with Oral Board
  5. Background Investigation
    • PHS (Personal History Statement Packet)
    • PHS Assigned to Investigator to Work Through Personal and Work History
    • Polygraph Packet and Exam
    • Conditional Offer of Employment
    • Psychological Packet and Exam
    • Medical and Drug Screening
  6. Start Date Determined

Review the links below for more information on our Benefits, Pay-Scales, Schedules, Licensing Requirements, and Disqualifiers

Shift Schedules

San Marcos 9-1-1 is currently on a rotating 12-hour schedule that allows TCOs to have every other weekend off.

  1. Audry Guerra

    Audry Verver

    Records and Communications Manager

For records requests, you will need to contact our Records Division.