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1. What improvements are eligible for the BIG grant program?
2. Who is eligible for the BIG grant program?

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1. How do I create an account and register for a program?
2. How do I purchase an Activity Center membership?
3. How do I reserve a time to visit the Activity Center?
4. How do I make a facility reservation?

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1. What is a cross-connection?
2. What is backflow?
3. What is backpressure backflow?
4. What is back-siphonage?
5. Why does the Water / Wastewater Utilities Department need to control cross-connections and protect its public water system against backflow?
6. What should a water supplier do to control cross-connections and protect their public water systems against backflow?
7. What is a backflow preventer?
8. What is an air gap?
9. What is a reduced pressure zone assembly?
10. What is a double-check valve assembly?
11. What is a hose bibb vacuum breaker?
12. Where can I get more information about cross-connection control?
13. Why do backflow preventers have to be tested periodically ?
14. Why does a soft drink dispensing machine require backflow protection?

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1. If I was born in Texas, how can I get my birth certificate?
2. How much is a birth certificate?
3. What forms of payment does the City of San Marcos accept?
4. Is there a limit of the number of birth certificates I can get at 1 time?
5. I need to get a death certificate. Who do I contact to get one?
6. The individual died in the city limits in San Marcos and I need to get a death certificate. What does the City Clerk's Office need?
7. How much is a death certificate?

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1. Can I pay week to week?
2. What time is drop off and pick up?
3. Is there a difference in cost if you're a resident versus non-resident?
4. Is there a calendar for day events, lunch, snacks, etc?
5. Will lunch be provided?

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1. Why is the City working with state and federal agencies to remove Cape’s Dam?
2. How long has the City been working on a plan to address the safety concerns at Cape’s Dam?
3. Where will the money to remove the dam come from?
4. What studies have been done to determine the effects of removing the dam?
5. What about the historical significance of Cape’s Dam and the mill race?
6. Is removal of Cape’s Dam a component of the Edward Aquifer Habitat Conservation Plan?
7. What public discussions were held about the future of the dam?
8. Has the City allocated money to build a whitewater park similar to Rio Vista?

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1. What is a CCN?
2. Why has the City of San Marcos applied for expansion of their wastewater CCN area?
3. I received a notice but did not request utility service. Will CCN coverage, if granted, mean I have to connect to the wastewater system if it passes by?
4. Does this mean if the CCN is granted my property will be annexed into the City of San Marcos?
5. If the CCN expansion is granted, does it tax or in any way cost me money?
6. Why did I get this notice, if I did not request service now?
7. Why are properties in between current CCN areas of the City and new subdivisions requesting service included in the request?
8. If I object to inclusion of my property in the CCN area, what can I do?

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1. Are glass vases allowed on my grave site?
2. Are statues/figurines/memorabilia allowed on my grave site?
3. Solar Lights, Spinners, Swings, and Wind Chimes
4. What are the approved materials for monuments and benches?
5. What are the Cemetery hours?
6. When and where are the Cemetery Commission Meetings?
7. When are the Cemetery Cleanups?

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1. Do I need a permit to solicit door to door?
2. Who do I contact about my Municipal Court citation?
3. Who do I contact in order to buy City real property?
4. Who do I contact to serve on a board or commission?
5. Who do I contact about zoning/single family occupancy violations?
6. What do I do about a barking dog?
7. What do I do about an overdue library book citation notice?
8. Where do I go to apply for a taxi or limousine permit?
9. Where do I file a citizen complaint?
10. My vehicle was towed who do I contact?

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1. How can we help to contain the virus and prevent community spread?
2. What are the best practices to decrease chance of contracting the virus?
3. Are we required to provide documentation to law enforcement about essential travel when we are out and about?
4. Where in Hays County/San Marcos can I be tested?
5. Since a number of conferences have been canceled at our conference center, can the City arrange with Embassy Suites to use any space for Corona Virus testing and/or day care?
6. Can the city help the hospitals in Hays County arrange testing outside the hospital building in their parking lots by loaning the hospitals tents or other types of temporary "structures"?
7. Is testing free or do I have to pay?
8. When should I get tested?
9. Have any travel restrictions been placed at the San Marcos Municipal Airport?
10. If my job is impacted by state or federally mandated closures, will my landlord be able to evict me if I can't pay my rent?
11. Is there a web site or other type of computer site that I can access that will answer at least some of my questions?
12. Current resources for local businesses in San Marcos
13. Workforce Solutions Rural Capital Area Resources
14. You can help San Marcos too!

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1. Can I visit the city parks?
2. Are San Marcos parks still open?
3. Is the river open?
4. What are approved park activities?
5. What exactly is social (physical) distancing?
6. Can I take my children to a playground?
7. Should I visit a park if I am not feeling well?
8. I have heard the virus can live on surfaces. Should I avoid surfaces while visiting a park?
9. Are bathrooms still open at parks?
10. Can we still play sports in parks?
11. What about activities such as spending a day in the park, having a picnic, or reading a book?
12. Can I ride my bicycle?
13. Can I walk alone on a trail to see the birds and nature?
14. Will the river parks open soon?
15. Will the dog park and skate park open soon?
16. Will there be camp this summer?
17. Are the pools open?
18. Is the Activity Center open?
19. Is the Parks and Recreation office or Discovery Center open?
20. When will programs, sports, and events begin?
21. When can I rent a facility?
22. Are the tennis courts open?
23. Where can I park when visiting a riverfront park?

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1. TRUE: Rumors can spread quickly during a disaster
2. FALSE: Evacuations have been ordered

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1. What phone number do I call to report an outage?
2. What do I do if my power goes out?
3. Where are my breakers located?
4. When my breaker fails, who is responsible for replacing it?
5. What is the most frequent cause of power outages in San Marcos?
6. When my meter loop is damaged, what am I responsible for repairing?
7. How do I report tree limbs on power lines?
8. When will the City trim tree limbs?
9. Who do I call if there is a low hanging wire or a wire on the ground?
10. How do I request an underground line locate for utilities?
11. When my meter loop is ready, how do I request a meter?
12. How do I request electrical service?
13. How do I know who my electric provider will be?
14. How do I read my electric meter?
15. How do I request an energy audit for my house or business?
16. How do I report a street or customer light outage?
17. Does the City support Net Metering?

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1. Why do we need mosquito control programs?
2. How can we best control mosquito breeding?
3. Is it necessary to spray for adult mosquitoes in populated areas?
4. Are the insecticides being used for controlling mosquitoes dangerous?
5. Are there methods other than the use of insecticides for controlling mosquitoes?
6. What are bed bugs?
7. Where are bed bugs found?
8. How are bed bugs transported?
9. Can bed bugs make you sick?
10. How can I get rid of bed bugs?
11. Is there effective treatment for bed bug bites?

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1. Is a Certified Food Manager Certificate required? How long does it last and how much does it cost?
2. Can the City hold certification classes for Certified Food Manager and Food Handler?
3. What are the regulations for allowing direct sell from local produce farms to a food establishment? (Farm to table)
4. Where can I find the guidelines for Farmers Markets and the Cottage Food laws?
5. Is there an exception for Fixed Food Establishments to obtain a Temporary Food Establishment Permit for events?
6. Are Mobile Food Units required to obtain a Temporary Food Establishment Permit to take part of an event?
7. Is the TFER inspection report Quick Reference available for reference?
8. Why do Mobile Food Units have to move each day and will this requirement change if parked in an established Food Truck Park?
9. Is a Temporary Food Establishment Permit required for contestants participating in a judging contest? Can samples be given with or without a fee?
10. Why does a Food Handler have to be present at the booth where food is being prepared and not just available?
11. Are events associated with SMCISD exempt from obtaining a Temporary Food Establishment Permit and paying the associated fee?
12. What is HACCP and is every establishment required to submit a HACCP plan?
13. How can an establishment submit a variance requesting a modification or waiver to one or more requirements of TFER?

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1. Who is required to report and remit the Hotel Occupancy Tax?
2. When are reports and payments due?
3. What happens if a report or payment is not submitted on time?
4. Who do I contact with questions?
5. What forms of payment are accepted?
6. What are the record keeping requirements?
7. Who is exempt from paying the hotel occupancy tax?

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1. How do I get information about a call / incident that the fire department responded to?
2. Where do I submit fire plans / fire alarm systems / fire sprinklers?
3. Who do I contact with a code enforcement / code compliance question?
4. What is the Fire Marshal's phone number / contact information?
5. Are there always firefighters at the fire station?
6. What kind of work schedule does a firefighter have?
7. What is a fire apparatus?
8. Why does a fire apparatus respond to auto accidents?
9. Why does a fire apparatus respond with an ambulance on medical calls?
10. Are all fire apparatus's staffed with medically trained personnel?
11. Why do I see fire trucks at the grocery store or at other stores?
12. What is the difference between a fire engine and a fire truck?
13. How many firefighters respond to an incident call?
14. How do I request a fire station tour or demonstration event?
15. What is an ISO rating?
16. What does it mean when my smoke alarm chirps?
17. How can I become a firefighter?
18. How can I become a EMT-Paramedic?
19. Is the San Marcos Fire Department hiring?

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1. Where can I take my baby?
2. How old can the baby be?
3. What will they ask me?
4. Is it true that the police will not be called?
5. What happens to my baby?
6. Why must the baby be 60 days old or younger?

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1. Do I have to have a high school diploma or GED to apply?
2. Can I pick up an application now?
3. Where can I pick up an application?
4. Do you take applications throughout the year?
5. Can I transfer my state fire certification from another state to Texas?
6. Will I get paid more if I have a degree?
7. If I am already a certified Firefighter, will I have to go through firefighting training?
8. Do I have to be a certified Texas Firefighter?
9. Do I need to be a licensed paramedic to take the Civil Service Exam?
10. Is there one civil service test for all the cities in Central Texas?
11. Where can I obtain study material for the civil service test?
12. Can I volunteer as a firefighter in the City of San Marcos?
13. Where can I find general certification FAQs from the Texas Commission on Fire Protection (TCFP)?
14. Is there an age limit to apply?
15. What is the fire department pay schedule?

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1. What is the Purpose of the Food Handler's Training Class?
2. What if I have Food Handler's Certificate from another city or food services industry?
3. How long are the Food Handler's classes?
4. How much does Food Handler's Certificate Cost?
5. How long is the Food Handler's Certificate good for?
6. How do I sign up for a Food Handler's Class?

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1. What is FOG?
2. What is a grease trap? How does it work?
3. Do I need a grease trap?
4. What maintenance schedule is required for a grease trap?
5. What happens if I don't comply with the FOG program?

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1. Who decided that the City should start a green waste program and how was the decision made?
2. How was the program communicated to residents?
3. How much do the new carts cost residents?
4. What can I put in the new carts?
5. Isn’t it a compost cart? Why can’t I put food scraps in it?
6. Can citizens opt out of the program? If so, will citizens get an adjustment on their bill?
7. Why are the 96 gallon garbage carts being picked up and why are they being replaced with smaller ones?
8. Can citizens keep the 96 gallon garbage carts? Is there a fee?
9. When will unwanted carts be picked up?
10. What happens if I use the carts for the wrong items?

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1. How do I print my online job application?
2. Can I make changes to my online job application?
3. How do I save my online job application?
4. What if I am not ready to complete the online job application at this time?
5. What are the benefits of using the online employment system?
6. Once I complete an application online and upload a resume, can I use these to apply for other positions?
7. May I use more than one resume?
8. What if I want to submit a resume?
9. Can I copy selected information from another electronic document?
10. Who will see my online job application?
11. What materials will I need before I apply for employment?
12. What if I do not have access to a computer or need help when applying for employment?
13. How do I apply for employment?
14. Where can I view job postings and apply?

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1. Who is eligible for the program?
2. Which types of homes qualify for the program?
3. What type of assistance does the program offer?
4. How can the loan be used?
5. How do I apply for the program?
6. At what point in my home-buying process should I apply for the program?
7. Will I need to make monthly loan payments?
8. What happens after I apply for the program?
9. What happens if I move out of the home during the 5-year affordability period?
10. Who do I contact for more information?

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1. Is Texas open for business?
2. Do I still have to stay home?
3. Should I still practice social distancing, good hygiene, and wear a mask in public?
4. Are there special guidelines for people over the age of 65?
5. How can I determine my business’ capacity?
6. I am the owner of a restaurant or retail business reopening. What should I do to keep myself, employees and customers safe?
7. As a business owner, am I allowed to require customers to wear face coverings in my establishment?
8. If I would like to dedicate certain periods of time each day for only at-risk customers, what are my options?
9. When do restaurants open?
10. How about bars?
11. When do retailers open?
12. When do salons and barbershops open?
13. When do gyms open?
14. When do movie theaters open?
15. When do museums and libraries open?
16. What if I have other questions about my business reopening?
17. Will City Facilities, including the San Marcos Public Library, open on May 1?
18. Are City Parks open?
19. When can I enjoy outdoor sports?
20. What do I do if my employer is asking me to return to work, but I, or someone I am caring for, am experiencing COVID-19 symptoms?
21. Can we attend religious services?
22. Where can I read the Governor’s Report to Open Texas?
23. Are there any restrictions on outdoor events in San Marcos?

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1. Is a facility available?
2. What does it cost to rent a facility?
3. Is alcohol allowed?
4. What time am I allowed in the building?
5. Is security needed?

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1. Where do the Rangers work?
2. How do I become a Ranger?

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1. Are there plans for a large scale spay/neuter program and where would they occur?
2. Will any of the implementation plan changes affect how you do animal intake (at the shelter)?
3. Is the shelter allowed to close intake, being a municipal shelter?
4. Will there be a limit on the number of cats and dogs can have in the city of San Marcos?
5. Has the increase in hours of availability at the shelter had an impact on adoptions? Will there be additional hours, days, or locations added in the future?
6. How will we know the progress of the government partners meetings in comparison to this process? Will that be available to the public so feedback can be provided on that as well?
7. Will the widespread spay and neuter efforts be done at the shelter?
8. Is there currently a plan to increase the visibility of the shelter and its needs?
9. What is the role of the community of vets, techs, pet groomers, and other industry professionals?
10. Can there be a Facebook page to help rescues pull animals to help them and help the shelter?
11. When does the survey close?
12. For those who can't attend a meeting, how can they provide input?
13. Can you talk about the forecasting for the cost of the plan and how money will be raised?
14. What is the timeline for funding and implementing the different components; and who implements?
15. Why is the timeline 5 years?
16. When will the foster and volunteer programs be enacted?
17. Is there a plan or timeline to have free spay/neuter clinics for TNR community and feral cats?
18. What are the numbers of cat intake compared to those adopted out?
19. Will there be specific communications/education regarding TNR/RTF (community and feral cats)?
20. What is it about the Target Zero data/presentation that stands out?
21. What is the progress on getting a Facebook page to facilitate animal rescues?
22. Is it a viable option to have play groups and behaviorist to work with dogs?
23. Will the low income levels in the area affect our ability to obtain funding?
24. How will Veterinarians county-wide be involved in the efforts and initiatives?
25. Are you interested in becoming a Best Friends network partner to be eligible for free fundraising?
26. Does the shelter participate in the Amazon Smile program?
27. How actively have the government partners engaged their own communities and promoted this?
28. People are still afraid to take their animals to the San Marcos shelter for fear they're going to die; how can I help promote and share the good information and work that's been done?
29. What are the other Ideas, comments and feedback received through email or at a public meeting?
30. When will the implementation plan be proposed to City Council?
31. Are animals spayed/neutered before being adopted from the shelter?
32. Will there be an opportunity to speak at the June 18 work session or other city council meetings to provide input regarding the implementation plan?
33. Where are the sterilizations performed on shelter animals prior to leaving the shelter?
34. Is there a veterinarian on-site at the shelter?
35. When spay/neuter services are offered to the general public, where will that service be provided?
36. We need to educate the people about sterilizing their animals.
37. Has there been discussion about having a heartworm treatment program/fund so that all adoptable animals are at least starting treatment prior to being adopted or rescued?
38. How many kennels do we have for adoptions vs intake?
39. Will there be a proposed budget to review prior to the June 18 work session?
40. Have the other government partners (Hays Co, Kyle, Buda) been planning for the implementation as well?
41. What is the definition of “No-Kill” and what is included in the calculation of the live outcome rate?
42. When you foster an animal, how do you know that it will be adopted out?
43. Is there anything that can be done to improve the environment for the animals, using sounds or scents?
44. How long has the longest stay animal been at the shelter?
45. Is there a maximum length of stay we will allow an animal to stay in the shelter?
46. Is there a plan to expand the shelter and/or incorporate some play yards?
47. Do you have any plans to work with the college?
48. Do you find that the $15 orientation fee prohibits people from volunteering?

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1. Why were Neighborhood Districts created?
2. Where are the new neighborhood zoning districts located?
3. If I live in a single family home within a predominantly single family area what changes will I see with the adoption of Code SMTX?
4. What are neighborhood districts?

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1. ¿Estoy legalmente obligado a usar un cubrebocas en público?
2. ¿Cómo podemos ayudar a contener el virus y prevenir la propagación en la comunidad?
3. ¿Cuáles son las mejores practicas para disminuir la posibilidad de contraer el virus?
4. ¿Es requerido proporcionar documentación a las autoridades acerca de viajes esenciales cuando esta uno afuera de casa?
5. ¿San Marcos también cancelara eventos?
6. ¿En donde me puedo hacer las pruebas de COVID-19 en el condado Hays o en San Marcos?
7. ¿Qué si tengo que ir a trabajar y la guardería se ha cancelado? ¿A dónde puedo llevar a mis hijos durante esta emergencia?
8. ¿Puede la ciudad organizarse con Embassy Suites para usar el lugar para hacer pruebas de COVID-19 o para usarse como guardería durante los días?
9. ¿Pueden los hospitales del condado organizar una manera de proporcionar las pruebas afuera de los hospitales en los estacionamientos o de poner carpas para dar las pruebas en un tipo de estructura...
10. ¿Tengo que pagar para hacerme la prueba o es gratis?
11. Cuándo debería de hacerme la prueba?
12. ¿Han puesto restricciones de viaje en el Aeropuerto Municipal de San Marcos?
13. ¿Si mi trabajo es afectado por clausuras obligatorias a nivel estatal o federal, podrá el propietario desalojarme si no puedo pagar mi renta?
14. 15. ¿Hay algún sitio web u otro tipo de sitio en donde pueda tener acceso a respuestas que yo pueda tener?
15. Recursos para negocios locales en San Marcos
16. Recursos de La Fuerza Laboral del Área Capital (WSRCA por sus siglas en ingles)
17. ¡Tú también puedes ayudar a San Marcos!

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1. How do I become a supplier for the City of San Marcos?
2. How do I get an application to become a supplier with the City of San Marcos?
3. Is there a fee for a bid package or proposal?
4. Where do I turn in a bid or proposal?
5. How do I get a bid tabulation?

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1. Do I need a permit if I do not park on the street?
2. Is RPP optional?
3. What are the conditions for obtaining RPP?
4. What does RPP cost residents?
5. Where can I learn more about the RPP Program?
6. Who can request RPP?
7. Why was RPP created?

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1. Do I need a reservation to visit a river park?
2. Is there a cost to use the park or river?
3. Is there a cost to park?
4. Is overnight camping allowed?
5. Are barbecue pits allowed?
6. What are the park hours?
7. Where do I start tubing at the river?
8. Where is a safe location for children to use the river?
9. Does the river go in a circle?
10. Should I wear a life jacket?
11. How long is the float?
12. Should I be aware of wildlife?
13. Is alcohol allowed in the parks?
14. Is alcohol allowed on the river?
15. Are cans allowed?
16. Are there cabins available for rent?
17. Can I kayak or canoe the river?

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1. When will the program launch?
2. How did the City pick SPIN?
3. How many scooters will be in the city?
4. How many scooters will be on campus?
5. Will scooters be deployed at TXST and in San Marcos?
6. How much will it cost to ride a Spin scooter?
7. What do I do if I want to report an improperly parked scooter?
8. How fast will the scooters go?
9. Where are the No Ride Zones?
10. What will happen if I ride into a No Ride Zone?
11. What were the plans for launch day on campus?
12. The City Council voted to ban commercial scooter companies from San Marcos, how is this program possible?
13. What is Spin?

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1. What are TTHMs?
2. Why is chlorine used as a disinfectant?
3. How are TTHMs harmful?
4. What is the Maximum Contaminant Level for TTHMs?
5. Is the water safe to drink?
6. Was everyone affected?
7. What has the City done?

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1. How are utilities billed?
2. How do I start, move or stop my utility services?
3. What options do I have to pay for my utility services?
4. How is my due date determined, and can I change my due date?
5. What can i do if i have a question about my utility bill?
6. I am temporarily leaving; do I still need to pay my utility bill?
7. Does the City issue an adjustment for leaks?
8. What if I know I won't be able to pay my bill on time?
9. Do you offer any special billing programs?
10. What do I need to connect my utilities?
11. How much will it cost to connect my utilities?
12. Why is my deposit so much?
13. Will I get my deposit back?
14. Do you have auto pay?
15. Can I have my bill emailed to me?
16. Am I able to view my usage online?

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1. Is there lead in the water?
2. Is the water safe to drink?
3. What are EPA action levels?
4. Does the City have a history of lead contamination in the water?
5. What is the City doing about these readings?
6. Where does lead contamination come from?
7. How can I tell if I have lead in my home water?
8. What can I do to reduce lead from my home’s drinking water?
9. What do I do if I believe City water is affecting my health?
10. Does this have anything to do with the Total Trihalomethanes letter I received this summer?
11. Where can I find more information?

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1. How do I apply?
2. What do I need to bring in?
3. What does it cover?