When I look at the usage charts on my Customer Connect account screen they show small power amounts during periods when I had no power. How can that be right?

SMEU’s system retrieves information from your meter at regular intervals, and those daily readings can be seen in Customer Connect under the My Usage tab. During a power interruption, meter readings may not be available. When power is restored and the system retrieves new data from the meters, it prorates the consumption over the hours between two readings. This can lead to usage being shown in Customer Connect at times when no power was consumed. However, the billing system registers only the total actual Kilowatt hours used at your meter at the end of your billing cycle and this is what you will be billed for on your home or business account.

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1. Who actually decided what areas lost power, how long they would be out, and when this would happen?
2. ¿Quién decidió cuales áreas perderían energía, cuanto tiempo estarían sin energía y cuando sucederían?
3. Why did some areas seem to have power on more often than others?
4. ¿Por qué algunas áreas parecían tener energía con más frecuencia que otras?
5. Why did some areas have longer outages than others?
6. ¿Por qué algunas áreas tuvieron cortes más prolongados que otras?
7. Why was my power off after the rolling outages stopped?
8. ¿Por qué se cortó la energía después de que se detuvieron las interrupciones del servicio?
9. Will our electric and water rates be increased because of the storm event?
10. ¿Aumentaran nuestras tarifas de electricidad y agua debido a la tormenta?
11. What will my electric bill look like because of this event?
12. ¿Como será mi factura de electricidad debido a este evento?
13. How could my winter electric bill be higher than my July or August bill?
14. ¿Porque mi factura de invierno es más alta que la facture de Julio o Agosto?
15. When I look at the usage charts on my Customer Connect account screen they show small power amounts during periods when I had no power. How can that be right?
16. Cuando veo el uso de energía en mi cuenta de Customer Connect, refleja un uso chico de energía durante periodos cuando no tuve poder. ¿La información es correcta?