Create an Account - Increase your productivity, customize your experience, and engage in information you care about.
All the scooters have a sticker on them that includes a phone number and an email to which scooters can be reported. Improperly parked scooters can also be reported through the Spin mobile app. Spin Helpline and Email: firstname.lastname@example.org or call 1.888.262.5189.
Show All Answers
Scooters will start being deployed in the city on Wednesday, Sept. 30.
Scooters will be available to ride starting on Texas State campus on Wednesday, Sept. 23, 2020.
In light of reduced capacity on buses due to COVID-19 social distancing restrictions and the end of a bike share service for the upcoming academic year, Texas State University began negotiations with Spin to deploy electric scooters as a means of augmenting available transportation options for students. Such a deployment on campus, however, would necessitate allowing the use of scooters on city streets as students travel to downtown businesses and other locations around the city. The City viewed this as an opportunity to conduct a pilot program with Spin to evaluate the impact of electric scooters through the end of the University’s Spring semester. The pilot program will be used to assess infrastructure limitations and public safety concerns associated with the use of scooters in the city. Formal request for proposal processes would follow the pilot program if the City and the University decide to move forward with a permanent scooter program.
Scooters will cost $1 to unlock and $0.29 per minute to ride. In order to complete a ride and avoid further charges, scooters should be parked in designated areas that are identifiable to riders through the Spin mobile app.
Spin scooters have a top speed of 15mph. In certain “slow ride zones”, the scooters will automatically slow down. In certain No Ride Zones, the scooter throttle will not engage at all.
There are several No Ride Zones and Slow Ride Zones around the city. Scooters will not be allowed to be ridden to the river or along river trails. Most of the downtown San Marcos area will start out as Slow Ride Zone. Some additional No Ride and Slow Ride Zones are viewable in the Spin App – which is the best place to view up-to-date geofencing.
If a rider enters a No Ride Zone (NRZ), the throttle will automatically disengage so there will be no more power going to the motor. The brakes will NOT be applied, but rather the scooter will coast to a stop. The rider should then move the scooter back out of the NRZ and resume his or her ride. Anyone can identify No Ride Zones in the Spin App.
The ordinance provides for exceptions in its restrictions, including a motor-assisted scooter authorized under a pilot program approved by the city. (ORDINANCE NO. 2020- 28, Article 9, Sec. 82.296)
Headquartered in San Francisco, Spin is a leading micromobility company and a unit of Ford Mobility. As a trusted and reliable partner, Spin currently operates electric scooters in many cities and universities nationwide in the U.S. and Europe.