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Utility Customer Services
630 East Hopkins
San Marcos, Texas 78666
512.393.8383
512.754.0837 FAX
Utility_Billing_Info@sanmarcostx.gov
The City
of San Marcos provides electric, water, and wastewater services
to the San Marcos community. Residential customers also receive
curbside garbage pickup and recycling services. To find out
more about city utilities, click on one of these subjects:
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Utility Phone Numbers |
| Billing |
(512) 393-8383 |
| Connecting to City Utility Services |
(512) 393-8383 |
| Utility Billing Automated Telephone System |
(512) 393-8333 |
| Electric Utility |
(512) 393-8301 |
| Energy Conservation |
(512) 393-8310 |
| Garbage Pickup & Recycling |
(512)
393-8026 |
| Power Outages |
(512) 393-8313 |
| Public Works. |
(512) 393-8036 |
| Water Conservation. |
(512) 393-8010 |
| Water, Wastewater Systems |
(512) 393-8010 |
| Other Private Utility Companies |
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| Bluebonnet Electric |
(800) 842-7708 |
| Pedernales Electric Coop |
(512) 262-2161 |
| CenturyTel |
(512) 754-5699 |
| Time Warner Cable |
(512) 805-2555 |
| Grande
Communications |
(512)
878-4880 |
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CenterPoint Gas Company |
(800) 427-7142 |
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How to Open a Utility Account
The City of San Marcos provides electric, water, and wastewater services to the San
Marcos community. Residential customers also receive curbside garbage pickup and recycling
services. Your utility account will cover all the City services you receive in one
convenient bill.
To open a new utility account, visit one of our two locations in person:
Municipal Building (behind City Hall) 630 E. Hopkins or
San Marcos Electric Utility, 1040 Highway 123 (Seguin Highway)
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Fill out a connect request |
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Pay appropriate deposits and connect fees [you may call
ahead to obtain the deposit amounts, (512) 393-8383. |
You may submit a connection request online 24/7 through our secure Online Utility Payment System. Requests must include the following:
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Appropriate deposits. Payment may be made with Visa, MasterCard or Discover card |
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Requested date of connection. |
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Phone number |
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Social Security Number Click to view SSN Privacy Policy |
We will
accept connect requests by mail, UPS or Fed Ex, etc. as long as the following is included
with your request:
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Identification (copy of driver's license) |
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Appropriate deposits and connect fees [you may call ahead to
obtain the deposit amounts, (512) 393-8383. |
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Address where the utilities will be connected |
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Requested date of connection. |
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Phone number |
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Social Security Number Click to view SSN Privacy Policy |
The City of San Marcos cannot take telephone requests to open new accounts.
Connects are completed on weekdays only, Monday - Friday between 8:00 a.m. and 4:00
p.m., excluding holidays.
Deposits are not transferable.
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How to Close a Utility Account
Utility accounts may be closed by visiting one of our two locations in person at the
Municipal Building, 630 E. Hopkins or San Marcos Electric Utility, 1040 Highway 123
(Seguin Highway).
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An account can be closed only by the person whose name
appears on the account |
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Fill out a disconnect request |
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Show proper identification |
You may submit a disconnect request online 24/7 through our secure Online Utility Payment System. Requests must include the following:
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Requested date of disconnection |
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Forwarding address |
The City will accept disconnect requests by mail,
UPS, Fed Ex or fax ( 512 -754-0837) as long as the following is included with your request:
The City of San Marcos cannot take telephone requests to close accounts.
Disconnections are completed on weekdays only,
Monday - Friday, 8:00 a.m. to 4:00 p.m., excluding holidays.
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| Paying your Utility Bill:
City
utility bills are sent out in four cycles throughout the month depending upon your
address. The bill may include charges for electricity, water use, wastewater service,
drainage service, and for residential customers, garbage and recycling pickup.
The bill will give your past meter readings and the new readings, a breakdown of the
charges, applicable taxes, the total amount owed, the due date and the date when penalties
will be charged.
The Utility Billing Due Date Schedule became effective on February 1, 2003. The schedule below lists
the due dates and disconnection dates. Please note there is only one due date for each cycle; penalties will be added to
your bill if your payment is not received by the designated date. Thank you for your cooperation.
Please call (512) 393-8383 if you have any questions.
| Schedule (effective
February 1, 2003) |
| Billing Date |
Due Date |
Disconnection Date |
| 16th |
3rd of the following month |
14th of the following month |
| 24th |
11th of the following month |
21st of the following month |
| 1st |
18th of the current month |
28th of the current month |
| 8th |
25th of the current month |
4th of the following month |
You may pay your bill:
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By mail: |
City of San Marcos
636 E. Hopkins
San Marcos, Texas 78666
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In person or at the drive through windows during business
hours and night deposit boxes after hours: |
Municipal Building
630 E. Hopkins
San Marcos
San Marcos Electric Utility
1040 Highway 123 (Seguin Highway)
San Marcos
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24/7 Account info and payments through a secure Automated Telephone System at (512) 393-8333: |
- Credit card payments only. Payment may be made with Visa, MasterCard or Discover card
- Payments accepted for current accounts only (not disconnected due to non-payment)
- Credit card payments only. Payment may be made with Visa, MasterCard or Discover card
- Payments accepted for current accounts only (not disconnected due to non-payment)
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Through Western Union's Convenience Pay Service at these convenient locations during business hours: |
H-E-B Food Stores (both locations)
The Money Box (both locations)
- A $1 cash service fee will be charged for all Western Union Convenience Payments
- Check, cash and money orders only
- Utility accounts credited the next business day
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Late Payments, Disconnects
Utility customers have 18 days to pay their bill from the date it is issued. After the
due date, there is a penalty charge. If you haven't paid the bill by the 18th day
after issuance, you will be sent a disconnect notice, giving the date your utilities will
be disconnected unless payment is received. Utilities may be disconnected 28 days after
the original bill was sent (see table above under Paying Your Utility Bill).
If you have a problem paying your utility bill, please contact the Utility Office at
(512) 393-8383 to obtain information on available Energy Assistance Programs.
Utility Office Fax #: (512) 754-0837
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Privacy Policy – Disclosure of Social Security Number
Utility Services
In accordance with HB 1130 the City of San Marcos, Texas adopts the following policy pertaining to the confidentiality of social security numbers (SSN).
Personal information including an SSN is requested when utility services are initiated. SSNs are maintained in a secure environment by the utility services department. The SSN is used as a means of identification, internal verification or other administrative purposes, and debt collection.
The SSN is confidential and available only to those city employees requiring access to perform their duties. An SSN may be disclosed to other governmental agencies for official purposes and consumer reporting agencies.
City records are disposed of in accordance with the state law, the provisions of the Local Government Code (Texas Library and Archives Commission), and the administrative rules adopted under its authority.
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Privacy Policy – Disclosure of Customer Information
Utility Services
In Accordance with Texas Utilities Code, Chapter 182, the City of San Marcos, Texas adopts the following policy pertaining to the Confidentiality of customer’s information in a utility account.
Personal information, which includes information such as name, address, and telephone number, is requested when utility services are initiated and the information is maintained in a secure environment by the Utility Services Department. This will also include the protection of credit card information, by blocking out all but the last four digits of the account number. The information is a means of identification, internal verification for administrative purposes, and debt collection purposes.
Social Security Numbers are treated as confidential regardless of whether requested or not.
Confidentiality of personal information can be requested by utility services customers. Information relating to the amount of utility usage or the amount of the customer’s utility bill, and account history is also protected. If confidentiality is requested, the information is available to only those city employees needing access to perform their duties. But, it may be disclosed to other governmental agencies for official purposes, and consumer reporting agencies.
City records are disposed of in accordance with the state law, the provisions of the Local Government Code (Texas Library and Archives Commission), and the administrative rules adopted under its authority.
Confidentiality of customer information can be requested by completing a “Confidentiality of Personal Information” form available at the Utility Services Department. A one time administrative fee will be applied to for this service.
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